RETURNS
Return what you are not satisfied with. Promised, you will not harm our feelings.

 

¿What is your return policy?

  • Garments should not be worn or washed.
  • Garments should not be stained, damaged or smell of perfume.
  • Garments must be affixed to all labels.
  • The garments must be in the same condition as they were sent..
  • You have 14 calendar days from the moment you receive your clothes.
  • No liquidation items can be returned.

In the unlikely event that the return does not comply with the above, we will not be able to accept your return.

In the event that the returned garment is stained, the client may choose between staying the garment or assuming the dry cleaning rate.

 

 

How to proceed the return process?

All you have to do is putting the garments on their original box and write to us

orders@www.womance.es 

write in the subject “Return,” explain the reason account number where you want the refund of the return. Subject “Return”, explain the reason of the return and tell us your account number where you want the refund.

From that moment we will start your follow up. Prior to any return, you must indicate within the withdrawal period your intention to withdraw from the contract by completing and sending the model withdrawal form that is available here or by means of any unequivocal statement in which you express your willingness to desist.

You will only have to send your return to our central, using any postal service or shipping company that you prefer (or the most convenient for you). This way you will only pay the shipping costs within the Spanish territory.

Send your package and disbursement form to this address:

WOMANCE. Calle general Tovar 2, 1er, pta2. 46003, Valencia Spain.

We recommend you keep a proof of shipping.

Both the costs of return, customs and local taxes will be on the customer.

 

When will I receive my refund?

Once we receive your return, please allow us 4 -5 business days for the quality control of the garment once we receive it in the workshop and then 5 -5 business days to your bank to send the refund to your account.

 

Can I return outlet items?

All outlet items can not be returned. If you send a “Final Sale” item back to us for a return we will not process a return. We can donate it for you, or you can request that it be returned to you.

 

SHIPPING

What is the cost of shipping if I want to make a return?

Approximately (according to the shipping agency of your choice) will be € 5 from anywhere in the Peninsula. € 10 from the Balearics and € 12 from the Canary Islands.

 

* Los gastos de transporte no incluyen las pagos de aduanas e impuestos ni gastos de despacho, exceptuando Canarias, Ceuta y Melilla