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Shipping & Returns

Shipping & Returns

Shipping & Returns

SHIPPING

Womance takes care of shipments to the Peninsula and the Balearic Islands on orders over € 100, that is, they will be FREE *.

Shipments to the rest of Europe and the Canary Islands will cost you € 10.

* Except for discounted products. If a cart contains discounted and non-discounted products, shipping costs will be charged.

Do you ship outside of Spain?

Yes, we also ship to Europe, the US, Canada, Latin America, Australia and the Emirates. In the event that we have stock of the piece you choose, it will arrive at your home in less than 10 days.

The shipping cost, and customs cost if applicable, is borne by the customer. To know the amount of the shipping cost to your country, you just have to select your product and enter your shipping information. Before making the purchase, it will indicate the cost of shipping to your country.

RETURNS

We're commited to serve garments that have never been used before. This takes a lot of work and effort, so before making your purchase we ask you to read carefully what comes next and take maximum care of the garment when you receive it at home:

What is our return policy?

  • Garments must not be worn or washed.
  • Garments must not be stained or damaged.
  • Garments returned with perfume or sweat smell will not be admitted back.
  • Garments must have all labels on.
  • Garments must be returned in the same package that you received them. Another kind of package will not be admitted since we can't make sure that the garment will be safely shipped back to us.
  • You have 14 calendar days from the moment you receive your order to place a return request.

In the event that the aforementioned is not fulfilled, we won't be able to accept your return.

 

What is the return process for shipments within the European Union?

All you have to do is place the garments in their original box and fill out the return form that you will have found inside the box. If you don't keep the document, you can download a copy here.

Once you have the package ready with the garments and the form inside, you will only have to send your return to our headquarters using any postal service or shipping company of your choice. This is our address:

WOMANCE. Calle general Tovar 2, 1er, pta2. 46003, Valencia - Spain.

We recommend that you keep proof of the shipment.


What is the return process for non-EU shipments?

We take care of managing your return so that the process is as fast and fluid as possible. Only the return shipping costs will be charged to you and you will not have to pay customs fees.

To return part of your order, or your entire order, you must notify us via email at pedidos@womance.es. We will send you the data for the payment of the return costs, and once this step is completed, we will send you the return label so that you can prepare the package with the garments you want to return.

Our transport agency will stop by your house to pick up the package and send it to our offices to complete the return process.

If you decide to make the return by means other than the one we offer you, the management, shipping costs and customs costs will be at your expense. If these are not paid, the package will be automatically returned to your home. This is our address:

WOMANCE. Calle general Tovar 2, 1er, pta2. 46003, Valencia - Spain.
Tand recommendedWe give you keep proof of shipment


What are the shipping costs if I want to make a return?

From the Peninsula, if you buy a dress and it doesn't fit but you want to change it for another size or model, Womance will take care of the shipping costs for the first change. We pick up the model you want to return at your home and we deliver the new one *.

From the second exchange, and in case of returns, it will be the customer who takes care of the shipping costs.

From any other country, the shipping costs of any exchange or return will be similar to those you have paid to send your order from Womance to your home. **

* Not applicable to discounted products.

** Transport costs do not include customs and taxes or dispatch costs, except for the Canary Islands, Ceuta and Melilla.

When will I receive my refund?

Once we receive your return, please allow us 4-5 working days to quality-check the garment in our atelier and then 2 working days to your bank to transfer the refund to your account.

If you still have doubts, write to us at orders@womance.es. We are always on the other side.