Shipping & Returns

Shipping & Returns

Shipping & Returns

SHIPPING

Womance takes care of shippings to Peninsular Spain on orders over 100€, that is, they will be FREE.

Shipping to Balearic islands will cost you 5€, and to the Canary Islands it will cost 10€.

Do you ship outside of Spain?

Yes, we also ship to Europe, USA, Canada, Latin America, Australia and the Emirates. In case we have your purchase in stock, it will arrive to your home in less than 10 days.

Womance takes care of shippings to the Europe on orders over 100€, that is, they will be FREE.

For the rest of the countries, shipping expenses will be on you. To know the shipping cost, you just have to select your product and indicate your shipping address. Before completing your purchase the website will indicate the shipping cost to your country.

RETURNS

We're commited to serve garments that have never been used before. This takes a lot of work and effort, so before making your purchase we ask you to read carefully what comes next and take maximum care of the garment when you receive it at home:

What is our return policy?

  • Garments must not be worn or washed.
  • Garments must not be stained or damaged.
  • Garments returned with perfume or sweat smell will not be admitted back.
  • Garments must have all labels on.
  • Garments must be returned in the same package that you received them. Another kind of package will not be admitted since we can't make sure that the garment will be safely shipped back to us.
  • You have 14 calendar days from the moment you receive your order to place a return request. We've temporarily extended the returns period up to 30 natural days.

In the event that the aforementioned is not fulfilled, we won't be able to accept your return.

What is the return process?

All you have to do is place the garments in their original box and fill out the return form that you will have found inside the box. If you don't keep the document, you can download a copy here.

Once you have the package ready with the garments and the form inside, you will only have to send your return to our headquarters using any postal service or shipping company of your choice. This is our address:

WOMANCE. Calle general Tovar 2, 1er, pta2. 46003, Valencia - Spain.

We recommend that you keep proof of the shipment.

What are the shipping costs if I want to make a return?

From the Peninsula, if you buy a dress and it does not fit you well but you want to change it for another size or model, Womance takes care of the shipping costs of the first change. We collect at your house the model you want to return and we deliver the new one.

From the second exchange, and in case of returns, it will be the customer who takes care of the shipping costs.

Approximately (depending on the courier of your choice), return shipping costs will be from 5 to 7€ from anywhere inside peninsular Spain. Approximately 10€ from Balearic Islands and 12€ from Canary Islands.

From any other country, shipping costs for any exchange or return will be similar to the shipping costs you already paid to get your order from Womance to your home.

*Shipping costs do not include customs nor taxes, except Canary Islands, Ceuta and Melilla.

When will I receive my refund?

Once we receive your return, please allow us 4-5 working days to quality-check the garment in our atelier and then 2 working days to your bank to transfer the refund to your account.

If you still have doubts, write to us at orders@womance.es. We are always on the other side.